We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit the Fire and lift page for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit the Which services will be switched off? page or contact us.
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at the Which services will be switched off? page
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
As a wholesaler, we can only offer these speeds to the phone and internet providers that you deal with on a regular basis. This means choosing the right speed and plan through your provider is vital if you want to transform your online experience into something spectacular.
Make the most of your internet connection with these tips for your in-home set-up.
nbn is committed to providing access to fast broadband services throughout Australia. Our current plan is to take advantage of existing network infrastructure, and upgrade it to work with the rest of the nbn network rollout.
The nbn network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy.
Immediate action:
If you have provided bank account, credit card, or gift card (iTunes/Coles) details to a scammer claiming to work for nbn, you need to:
Things to keep an eye out for:
Australia is currently undergoing a digital transformation from a copper backbone network, to a fibre backbone network. This will affect the way you currently use your landline, particularly in a power outage.
Equipment connected over the nbn network will not work during a power blackout. Below is more information about how each technology used in the nbn Multi Technology Mix (MTM) is affected by power loss.
If the nbn network is unavailable, services delivered over the network will not operate. This includes telephony services provided by your phone or internet provider over the nbn network. This means you will not be able to make calls to Triple Zero (000) using those services.
You may still be able to call 000 if you have:
nbn does not operate mobile networks or the Triple Zero Emergency Call Service.
For advice on back-up options, contact your phone or internet provider.
The rollout of the nbn network will involve new technologies and some existing devices may not be compatible with these at all times.
nbn is a wholesaler. When choosing a plan over the nbn network from your service provider, be sure to ask about the average speeds you are likely to experience during peak times.
As a wholesaler, we can only offer these speeds to the phone and internet providers that you deal with on a regular basis. This means choosing the right speed and plan through your provider is vital if you want to transform your online experience into something spectacular.
Make the most of your internet connection with these tips for your in-home set-up.
nbn is committed to providing access to fast broadband services throughout Australia. Our current plan is to take advantage of existing network infrastructure, and upgrade it to work with the rest of the nbn network rollout.
The nbn network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy.
Immediate action:
If you have provided bank account, credit card, or gift card (iTunes/Coles) details to a scammer claiming to work for nbn, you need to:
Things to keep an eye out for:
Australia is currently undergoing a digital transformation from a copper backbone network, to a fibre backbone network. This will affect the way you currently use your landline, particularly in a power outage.
Equipment connected over the nbn network will not work during a power blackout. Below is more information about how each technology used in the nbn Multi Technology Mix (MTM) is affected by power loss.
If the nbn network is unavailable, services delivered over the network will not operate. This includes telephony services provided by your phone or internet provider over the nbn network. This means you will not be able to make calls to Triple Zero (000) using those services.
You may still be able to call 000 if you have:
nbn does not operate mobile networks or the Triple Zero Emergency Call Service.
For advice on back-up options, contact your phone or internet provider.
The rollout of the nbn network will involve new technologies and some existing devices may not be compatible with these at all times.
nbn is a wholesaler. When choosing a plan over the nbn network from your service provider, be sure to ask about the average speeds you are likely to experience during peak times.
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